To enable a user’s mailbox with Unified Messaging, perform the following:
1. | Open the EMC.
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2. | From the Navigation Tree, expand the Recipient Configuration work center.
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3. | Select the user mailbox.
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4. | From the Actions pane, select the Enable Unified Messaging link to open the wizard.
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5. | On the Introduction screen, shown in Figure 1, you have to start by selecting a policy. Click Browse and locate the policy you want to apply to the mailbox.
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6. | Under PIN Settings, you can choose the following:
Automatically Generate PIN to Access Outlook Voice Access (the default) Manually Specify PIN (and then indicate the PIN) Require the User to Reset PIN at First Telephone Logon
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7. | When you are done, click Next.
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8. | From the Extension Configuration options, you can provide the following information:
- Automatically Generated Mailbox Extension—
This is grayed out unless you have the Business field on the Address
and Phone tab of the user’s properties in the EMC populated with a
number or the Telephone Number field on the General tab of the user
account in the AD Users and Computers. This option is for a Telephone
Extension plan, but not available if you have an SIP URI or E.164 dial
plan.
- Manually Entered Mailbox Extension—
With E.164 or SIP, you can provide the extension for the users
manually. It must match the number of digits you specify for the dial
plan itself.
- SIP Resource Identifier— Here you can choose Automatically-Generated SIP Resource Identifier or Manually Entered SIP or E.164 Address.
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9. | When the settings are configured, click Next.
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10. | Review your Configuration Summary, and click Enable if everything checks out fine.
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11. | When complete, click Finish.
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Note
There
is a note within the wizard that reminds us that UM is a premium
feature and requires an Exchange Enterprise Client Access License (CAL)
to enable it for the mailbox.
PS Note
The cmdlet in the EMS to enable UM for a user’s mailbox is Enable-UMMailbox,
but there are lots of different parameters involved. The easiest
solution to perform bulk UM enabling is to use the EMC Wizard to enable
one user with the proper configuration settings and then when the
command completes, click Ctrl+C to copy the exact PowerShell command.
Then you can use that (with some tweaks) to enable UM on multiple users.
After
a user is enabled, you can enter the user’s Properties and locate the
Mailbox Features tab. From here you can select the Unified Messaging
option and select the Properties button. This takes you to some of the
properties that you can change, as you can see in Figure 2.
You can change the mailbox policy and UM address (extensions). You can also select or deselect the following checkboxes
Enable for Automatic Speech Recognition
Allow UM Calls from Non-users
Allow the User to Receive Faxes
Allow Diverted Calls Without a Caller ID to Leave a Message
You can also provide a personal operator extension.